Terms of Service & Use

⚖️ Terms of Service & Use

Last updated: January, 2026

Welcome to ZALCEN. These Terms of Service (“Terms”) govern your use of our website, services, and any purchases made through zalcen.com. By accessing our site or placing an order, you agree to be bound by the following terms and conditions.

🛒 1. General Conditions

Platform: Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our premium apparel, footwear, and accessories to you.
Eligibility: By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence, or that you have given us your consent to allow any of your minor dependents to use this site.
Right of Refusal: We reserve the right to refuse service to anyone for any reason at any time.

📦 2. Products, Pricing & Accuracy

Modifications: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product or collection without notice.
Visuals: We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.
Errors: Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

💳 3. Billing & Account Information

Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases.
Payment Security: Payments are processed via encrypted third-party gateways (Shopify Payments, PayPal, Stripe). By completing a purchase, you authorize the charge to your chosen payment method.

🌍 4. Shipping & International Fulfillment

Global Reach: ZALCEN operates as a global brand. Orders are dispatched from our international partner warehouses to ensure efficiency.
Delivery: Estimated windows (typically 8–15 business days for the UK and EU) are estimates and not guaranteed. For full details, please refer to our [Shipping & Delivery Policy].
Import Duties: Any customs duties or local taxes are the responsibility of the recipient.

🔄 5. Returns & Exchanges

Our return process is governed by our [Returns, Refunds & Exchanges Policy]. You have 14 days from receipt of your order to request a return, provided the items remain in pristine, unworn condition.

🔐 6. Intellectual Property

All content included on this site—such as text, graphics, logos, images, and software—is the property of ZALCEN or its content suppliers and is protected by international copyright and trademark laws. Unauthorized use of any ZALCEN intellectual property is strictly prohibited.

🚫 7. Prohibited Uses

In addition to other prohibitions, you are prohibited from using the site or its content:

For any unlawful purpose or to solicit others to perform unlawful acts.
To infringe upon or violate our intellectual property rights or the rights of others.
To upload or transmit viruses or any other type of malicious code.
To collect or track the personal information of others.

🛠️ 8. Limitation of Liability

ZALCEN does not guarantee that your use of our service will be uninterrupted, timely, or error-free. In no case shall ZALCEN Ltd, our directors, or employees be liable for any injury, loss, claim, or any direct/indirect damages of any kind arising from your use of any of our products or services.