🔒 Privacy & Data Protection Policy

Last updated: July, 2026

At ZALCEN, a brand operated by Cremonezi & Pires LTDA (a company registered in Brazil), we are fully committed to protecting your personal data and privacy. We comply with the Brazilian General Data Protection Law (LGPD) and, for customers in the European Union and the United Kingdom, we also align our practices with the General Data Protection Regulation (GDPR) and the UK Data Protection Act. This policy outlines how we collect, use, and safeguard your information to provide a secure shopping experience.

🔍 1. Data Collection

To fulfill your orders and enhance your experience, we may collect the following information:

• Identity & Contact: Full name, email address, phone number, shipping and billing addresses.
• Transaction Data: Order history and product preferences.
• Technical Data: IP address, browser type/version, device data, and location (processed securely).
• Financial Data: All payment information is processed via Shopify Payments' encrypted gateway. ZALCEN does not store your credit card details.

🔒 2. Purpose of Processing

We process your data based on necessity for the performance of a contract (your order) and our legitimate business interests:

• To process, ship, and track your orders.
• To provide dedicated customer support.
• To send essential order updates and security alerts.
• To personalize your browsing experience and improve our collections.
• For marketing and remarketing (only with your explicit consent).

🔄 3. Data Sharing & International Transfers

We only share data with trusted partners essential for our operations:

• Logistics: Fulfillment partners and local couriers to deliver your goods.
• Payment Gateways: Secure processors to handle transactions.
• Marketing & Analytics: Google, Meta, and TikTok (via Pixels and Analytics) to optimize our services.
• International Transfers: As your order may be processed and shipped internationally, your data may be transferred to and processed in countries other than your own. When we transfer data from customers in the EU/UK, we ensure all partners provide a level of protection consistent with GDPR standards.

🍪 4. Cookies & Tracking

We utilize cookies and tracking technologies (Meta Pixel, Google Analytics, TikTok Pixel) to understand site traffic and user behavior. You can manage your preferences or opt-out at any time via your browser settings or our Cookie Notice.

👶 5. Protection of Minors

ZALCEN does not knowingly collect personal data from individuals under the age of 16. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it from our servers.

🧾 6. Your Legal Rights

Under the LGPD (Brazil) and the GDPR (for EU/UK customers), you have rights regarding your data, including:

• Right of Access: Request a copy of the data we hold about you.
• Right to Rectification: Request correction of inaccurate information.
• Right to Erasure: Request the deletion of your data ("Right to be forgotten").
• Right to Object: Withdraw your consent for marketing at any time.

To exercise these rights, please contact us at: contact@zalcen.com.

🗂 7. Data Controller

The entity responsible for processing your personal data is:

• Company: Cremonezi & Pires LTDA (ZALCEN)
• Tax ID (CNPJ): 03.925.431/0001-57
• Registered Address: Rua Padre Rui Cândido da Silva, 112, Ourinhos/SP, CEP 19905-152, Brazil
• Contact: contact@zalcen.com