Privacy & Data Protection Policy

🔒 Privacy & Data Protection Policy

Last updated: January, 2026

At ZALCEN, we are fully committed to protecting your personal data and privacy in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act. This policy outlines how we collect, use, and safeguard your information to provide a secure and premium shopping experience.

🔍 1. Data Collection

To fulfill your orders and enhance your experience, we may collect the following information:

Identity & Contact: Full name, email address, phone number, shipping and billing addresses.
Transaction Data: Order history and product preferences.
Technical Data: IP address, browser type/version, device data, and location (processed securely).
Financial Data: All payment information is processed via encrypted third-party gateways (Stripe, PayPal, Shopify Payments). ZALCEN does not store your credit card details.

🔒 2. Purpose of Processing

We process your data based on necessity for the performance of a contract (your order) and our legitimate business interests:

To process, ship, and track your orders.
To provide dedicated customer support and concierge services.
To send essential order updates and security alerts.
To personalize your browsing experience and improve our collections.
For marketing and remarketing (only with your explicit consent).

🔄 3. Data Sharing & International Transfers

We only share data with trusted partners essential for our operations:

Logistics: International fulfillment partners and local couriers to deliver your goods.
Payment Gateways: Secure processors to handle transactions.
Marketing & Analytics: Google, Meta, and TikTok (via Pixels and Analytics) to optimize our services.
Global Transfers: As ZALCEN operates globally, your data may be transferred to and processed in countries outside the UK/EEA (e.g., where our fulfillment centers are located). We ensure all partners provide a level of protection equivalent to GDPR standards.

🍪 4. Cookies & Tracking

We utilize cookies and tracking technologies (Meta Pixel, Google Analytics, TikTok Pixel) to understand site traffic and user behavior. You can manage your preferences or opt-out at any time via your browser settings or our [Cookie Notice].

👶 5. Protection of Minors

ZALCEN does not knowingly collect personal data from individuals under the age of 16. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it from our servers.