FAQs

❓ Frequently Asked Questions (FAQ)

Last updated: January, 2026

Welcome to the ZALCEN Help Center. To ensure you have the best shopping experience, we’ve compiled the most common questions from our global community.

🌍 Shipping & Delivery

  • Which countries do you ship to? We proudly ship worldwide. From Europe and North America to Asia and beyond, ZALCEN delivers premium style directly to your door.

  • What is the average delivery time? Orders typically arrive within 8–15 business days. Please note that during peak seasons or due to local customs procedures, slight delays may occur.

  • Do you offer free shipping? Yes. We offer Complimentary Worldwide Shipping on all orders, with no minimum spend required.

  • How can I track my order? Once your order is dispatched, you will receive an automated email with a real-time tracking link. You can also track it directly on our [Track My Order] page.

🛒 Orders & Modifications

  • Can I change my shipping address? If your order has not been dispatched, we can update your details. Please contact us immediately at contact@zalcen.com.

  • Can I cancel my order? Cancellations are accepted within 12 hours of purchase. Beyond this window, your order has likely entered our fulfillment process and cannot be halted.

  • What if I refuse the package upon delivery? Refusing a delivery is not a valid return method. To be eligible for a refund, please accept the package and follow our official [Returns & Exchanges] process.

👔 Products & Sizing

  • How do I know which size to choose? As we ship globally, we provide a detailed Size Guide on each product page. We recommend measuring a similar item you already own to ensure a perfect fit.

  • Are your products of high quality? Absolutely. Every ZALCEN piece is carefully curated and undergoes rigorous quality checks to ensure it meets our standards for durability, comfort, and style.

  • Do you offer gift wrapping? To maintain shipping efficiency, we do not offer gift wrapping at this time. However, our items are securely packaged to arrive in pristine condition.

💸 Payments & Billing

  • Which payment methods do you accept? We accept all major credit/debit cards (Visa, Mastercard, AMEX), Apple Pay, Google Pay, and regional options like Klarna and iDEAL via Stripe.

  • In which currency will I be charged? Prices are displayed in your local currency for convenience. The final transaction is processed in GBP (£), converted automatically by our system.

  • Is VAT included? Yes, VAT is included where applicable for UK and EU customers.

  • Will I face customs fees? Customs regulations vary by country. For non-UK/EU destinations, import duties may apply upon arrival and are the responsibility of the customer.

🔁 Returns & Support

  • What is your return policy? We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and in original packaging.

  • How do I contact support? Our concierge team is available at contact@zalcen.com. We typically respond within 24 business hours.